How we work
from first call to monthly care.
Five stages, each ending in something you can see and keep. You decide what happens next with evidence in hand.
Discover
A working session and a look at your tools, data and processes.
- A map of your systems and where work is re-typed
- The two or three changes worth making first
- A fixed quote for the next step
Design
We agree exactly what to build and how it behaves, including when things go wrong.
- Specification in plain English
- Clickable prototype for anything visual
- Data and privacy notes
Build
We build in short cycles and show you working pieces as we go.
- Working system on a test environment
- Test runs, including deliberate failures
- Weekly progress notes
Launch
We go live carefully, with your team trained and monitoring on.
- Launch checklist and rollback plan
- Training for each role
- Runbook and handover documents
Improve
We look after it and keep making it better, if you want us to.
- Monitoring and fixes
- A monthly report
- A backlog of agreed improvements
Four fixed-scope
first steps.
Each has a defined scope and a fixed quote, so you know what you get before you commit.
Systems Review
For businesses with several tools that don’t talk to each other.
You get: A systems map and a prioritised roadmap.
Automation Discovery
For one process that eats hours every week.
You get: One live workflow and a backlog for the rest.
AI Readiness Assessment
For businesses curious about AI but wary of risk.
You get: Use cases, risks and a policy starter.
Website Project
For a new or rebuilt website connected to your tools.
You get: A live site wired into your CRM and email.
What we’ll need
from your side.
- One decision-maker who can say yes and no.
- Access to your tools through accounts you control.
- An hour a week during the build to review progress.
- Real examples of the documents, emails and cases we’re working with.
Questions
How long does a project take?
It depends on scope. A first step usually takes a few weeks; we give you a timeline with the quote.
Do you publish prices?
Not on the website. Each first step has a fixed quote after a short call, because scope varies a lot.
Do you offer support around the clock?
No. We support you during business hours and set up monitoring and alerts so problems are caught early.
Who owns what we build?
You do: the accounts, the data, the content and the documentation.
Tell us what slows you down.
Share a little about your business. We reply within one business day with a suggested first step, at no cost.
